Built on the belief that personal service changes everything.

Where it all started.

In 1993, I started Universal Flexible Packaging with a simple conviction: that the big players in this industry were leaving a gap. They were good at scale. But scale had made them impersonal — long lead times, generic responses, salespeople who didn't know your product. I knew there was a better way.

I began in Leicester, serving local food manufacturers who needed a packaging partner that actually understood their business — not just their SKUs. The focus was always relationships first, capability second. Get the relationship right and the capability would follow.

Thirty years later, that founding conviction hasn't changed. What's changed is everything around it — the facility, the technology, the team, the certifications. But every customer still gets the same thing I promised in 1993: a partner who picks up the phone, knows your name, and takes accountability for your packaging the way you do.